Public Policies, Notices and Terms

Below are links to information on the Albany Med Health System's public policies, notices and terms of use.

Notice of Privacy Practices

Consumer Web Privacy Statement

Terms of Use

Policy on Fraud, Waste and Abuse (PDF)

Trust in Principled Performance Compliance Program (PDF)

Patient Packet Notices (PDF)


View and download the Albany Med Health System Conflict of Interest policy (PDF). Those individuals who suspect they may have a potential COI should report it as soon as possible utilizing the appropriate form:

Complete the COI Disclosure Form if you have not completed the COI Disclosure Form for Albany Med Health System within the preceding 12 months.
Complete the COI Change of Circumstance Form if you have completed COI Disclosure Form for Albany Med Health System within the preceding 12 months and you would like to update information already submitted

The following documents will facilitate completion of the COI Disclosure Form and the COI Change of Circumstance Form:

Helpful Hints

COI Disclosure Form Questions

COI Change in Circumstance Questions

This hotline is for issues that you believe may represent acts of non-compliance, such as fraudulent or abusive billing practices, or possible violations of federal or state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Albany Med Health System Corporate Compliance Hotline: 518-264-8477

Confidential reporting on compliance related matters can also be made via this form.

Albany Med is designated under state and federal law as a place of public accommodation requiring Albany Med to make reasonable accommodations as are necessary to permit people with disabilities access to its facilities. This policy is intended to serve as a guide for accommodating individuals with disabilities who access Albany Med facilities while accompanied by animals.

Albany Med is working to make our public website compliant with the American Disabilities Act. If you are having trouble navigating our site, please call 518-262-3421 and a member of our team will be happy to assist you.

The Joint Commission conducts accreditation surveys of organizations to determine their compliance with nationally established Joint Commission standards. These standards deal with organization quality, safety-of-care issues, and the safety of the environment in which care is provided. Anyone believing that they have issues concerning safety and quality of care in this organization on a continuous basis are encouraged to contact the organization's management. If the concerns in question cannot be resolved at this level, then the Joint Commission may be contacted as stated below:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Fax Number: (630) 792-5005
[email protected]

Joint Commission Website

Albany Med is an active member in Hixny (Healthcare Information Exchange New York). Using Hixny, Albany Med health care providers are able to share consented patient data with other regional health care providers, enhancing quality of care and reducing medical expenses. Learn more at

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and health care providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. It is not intended to be a cost comparison tool for employees and dependents in the Albany Med Employee Medical Plan. Learn more by using CDPHP’s plan cost comparison tools.

As a recipient of Federal financial assistance, Albany Medical Center does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, gender, gender identity, sexual orientation, age, national origin, religion, disability, or ability to pay in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Albany Medical Center directly or through a contractor or any other entity with which Albany Medical Center arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

In case of questions, please contact:

Provider Name:
Albany Medical Center

Contact Person/Section 504 Coordinator:
Kara Ritschdorff, Director of Hospital Regulatory Affairs
Telephone: (518) 262-3577

TDD or State Relay Number: (518) 262-3756