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Quality is defined as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge” -Committee on Quality of Health Care in America, Institute of Medicine, Crossing the Quality Chasm, 2001

Albany Medical Center is committed to providing safe, quality care to our community with a goal of achieving zero preventable harm through attaining the highest standard of quality in care delivery, education, and research initiatives. We use a multidisciplinary, systematic approach to performance management and patient safety to improve patient health outcomes and enhance safety for our community, patients, visitors, volunteers, and staff. There are 44 Quality Improvement Teams and Clinical Performance Committees throughout the hospital that address barriers and monitor clinical quality indicators to ensure patient safety, improve patient care, and help us meet our goals.

Albany Medical Center focuses on many areas of quality and performance improvement.  Among these are:

*Source: Care Compare website:  www.Medicare.gov/care-compare, sub type Hospital

In order to view quality information regarding Albany Medical Center’s Children’s Hospital, please click the following link:  (ADD)

To view additional information about Albany Medical Center’s quality performance, visit the following public webpages compiled by the Center for Medicare and Medicaid Services (CMS) and the Leapfrog Group, respectively.

• Care Compare
• Leapfrog

In order to achieve our goals, Albany Medical Center relies on patient engagement to improve. Here are several ways that patients are helping us improve:

[Add simple explanation of how improving patient experience is good for patients and outcomes.]

Signing up for Albany Medical Center’s My Chart allows patients to participate in their care and communicate with their care team.

The Patient and Family Advisory Councils (PFACS) is a group of current and former patients, family members, and caregivers that work together to advance best practices and guidance on how to improve the patient and family experience. Including our current and former patients allows us to better identify the needs of our community so that we can improve the safety and quality of care we are delivering. We currently have PFACS for the birthplace, children’s hospital, and for older adults.

The Patient Relations office provides information and education on patient rights to patients, family members, visitors, and staff. They can address any concerns or complaints regarding your care.

Other care quality improvement efforts at Albany Medical Center include our Mobility Campaign, Ask me Campaign, and our Handwashing Improvement Initiative.